Privacy Policy

Effective Date: November 1, 2024

Wound Docs (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard information obtained through our website, www.WoundDocs.com, and through SMS communication.

You can always view the most current version of this policy at:
https://wounddocs.com/privacy-policy

1. Information We Collect

a. Personal Information You Provide

We may collect personal information you submit through contact forms, email, or other interactions, including:

· Name

· Email address

· Phone number

· Medical or health information (if voluntarily submitted)
 

b. Automatically Collected Information

We may automatically collect non-personal data such as:

· IP address

· Browser and device type

· Pages visited

· Date and time of visits

This data helps us improve our Site’s performance and user experience.

2. Use of Information

We use the information we collect to:

· Respond to your inquiries

· Communicate about our services

· Improve website functionality

· Fulfill legal and compliance requirements
 

We do not sell or share your personal information for marketing purposes.

Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.

3. HIPAA Compliance

If you are submitting protected health information (PHI), please know we comply fully with the Health Insurance Portability and Accountability Act (HIPAA). PHI is only used and disclosed as permitted by law.

4. SMS Text Message Policy

a. SMS Consent and Communication

If you consent to receive SMS messages from Wound Docs, we may use your phone number to send you messages related to your care or our services.
We do not share phone numbers with third parties for marketing purposes.

b. Types of Messages

You may receive messages related to:

· Conversational messages (e.g., “Hello, this is Wound Docs… Reply STOP to opt out at any time.” 

c. Message Frequency

Frequency may vary depending on your care needs, but typically you will not receive more than 5 messages per week.

d. Fees

Standard message and data rates may apply based on your mobile carrier's plan.

e. Opt-In

You may opt-in by:

· Providing verbal consent during a conversation

f. Opt-Out

You can stop receiving messages at any time by:

· Replying “STOP” to any Wound Docs SMS

· Contacting us directly to be removed from the messaging list

g. Help

If you experience issues with SMS, reply “HELP” or contact us at 562-800-3321 or visit:
https://wounddocs.com/privacy-policy

h. Disclosures

· Message and data rates may apply

· Message frequency may vary

· Text “STOP” to opt out

· Text “HELP” for assistance

· See our full Privacy Policy and Terms & Conditions Privacy Policy
 

5. Cookies

We use cookies to enhance your experience. You may disable cookies in your browser settings, but some site features may not work as intended.

6. Data Security

We apply reasonable security measures to protect your information. However, no system is completely secure. Do not send sensitive health data through unsecured forms or email.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices. Please review their policies before submitting any information.

8. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from minors. If we learn that we’ve collected information from a child, we will delete it promptly.

9. Your Rights

You may request to:

· Access your personal information

· Correct or update your information

· Delete your information from our records
 

Please contact us at:
Email: info@wounddocs.com
Phone: 562-800-3321
Mail: Wound Docs, 1703 Termino Ave., Suite 106, Long Beach, CA 90804

10. Updates to This Policy

We may revise this Privacy Policy from time to time. Updated versions will be posted with a new effective date.

You can always view the current version here:
https://wounddocs.com/privacy-policy

11. Contact Us

If you have any questions about this policy, please contact us:

Wound Docs
Email: info@wounddocs.com
Phone: 562-800-3321
Website: www.WoundDocs.com